FAQ
Orders & Payments
Q: What payment methods do you accept?
PayPal Express
PayPal Credit
All major Credit/Debit Cards
A: PayPal Express is a secure and fast way to purchase our products online. PayPal already has your details, so provide your email address and password to complete your online purchase safely.
Q: How can I know if my order has been placed successfully?
A: You will receive an order confirmation email when your order is placed successfully. You can check the status of your order by visiting Track My Order. If you have not received the order confirmation email, it may be that your email is full and cannot be successfully accepted, or it may be a system problem. Anyway, when it happens, please contact us as soon as possible.
Shipping & Delivery
Q: Where can I find the tracking information for my orders?
A: All tracking numbers and information are included in the shipping notification emails we send out.
Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.
Q: Is tracking available for my order?
A: We depend on the international network of logistics services such as DHL, FedEx, and UPS. We also rely on local postal service providers like USPS so that your order can be delivered to you in the shortest time possible. That’s why tracking may not be available sometimes.
Note: All orders delivered within the United States by USPS have full tracking available! For international orders, full tracking will only be available when sent via International Priority - which costs a bit more.
Q: Where do my orders ship from?
A: Our third-party factories are located in different parts of the world. Each one manufactures particular products and caters to different geographical locations. We make sure your orders are produced in the most suitable location for the delivery address you provided for fast and affordable shipping!
Q: What if the recipient’s address was wrong?
A:If the recipient's address was incorrect, please contact us immediately. Once the order is shipped, you are responsible. You will have to bear the reshipment charges.
Q: What happens if a package wasn’t delivered to me, but the tracking states that it was?
A: If the package was marked as delivered, but you have yet to receive it, please contact us as soon as possible.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if the delivery person left any additional details, such as “Left under the table on the back porch.”
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return and exchange policy because we want you to feel comfortable when shopping at AydenRyan. Please refer to Return and Exchange for details.
If you have any questions, please contact us, and we will answer them soon.
Q: What payment methods do you accept?
PayPal Express
PayPal Credit
All major Credit/Debit Cards
A: PayPal Express is a secure and fast way to purchase our products online. PayPal already has your details, so provide your email address and password to complete your online purchase safely.
Q: How can I know if my order has been placed successfully?
A: You will receive an order confirmation email when your order is placed successfully. You can check the status of your order by visiting Track My Order. If you have not received the order confirmation email, it may be that your email is full and cannot be successfully accepted, or it may be a system problem. Anyway, when it happens, please contact us as soon as possible.
Shipping & Delivery
Q: Where can I find the tracking information for my orders?
A: All tracking numbers and information are included in the shipping notification emails we send out.
Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.
Q: Is tracking available for my order?
A: We depend on the international network of logistics services such as DHL, FedEx, and UPS. We also rely on local postal service providers like USPS so that your order can be delivered to you in the shortest time possible. That’s why tracking may not be available sometimes.
Note: All orders delivered within the United States by USPS have full tracking available! For international orders, full tracking will only be available when sent via International Priority - which costs a bit more.
Q: Where do my orders ship from?
A: Our third-party factories are located in different parts of the world. Each one manufactures particular products and caters to different geographical locations. We make sure your orders are produced in the most suitable location for the delivery address you provided for fast and affordable shipping!
Q: What if the recipient’s address was wrong?
A:If the recipient's address was incorrect, please contact us immediately. Once the order is shipped, you are responsible. You will have to bear the reshipment charges.
Q: What happens if a package wasn’t delivered to me, but the tracking states that it was?
A: If the package was marked as delivered, but you have yet to receive it, please contact us as soon as possible.
There may be cases where the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the carrier and inquire if the delivery person left any additional details, such as “Left under the table on the back porch.”
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return and exchange policy because we want you to feel comfortable when shopping at AydenRyan. Please refer to Return and Exchange for details.
If you have any questions, please contact us, and we will answer them soon.